Celestine Diamonds
Returns & Refunds
If an item arrives damaged, is incorrect or has a fault, please contact us with your order number and a description of the issue. Clear photos can help us understand the problem.
Before returning an item
Please contact our team for instructions and the appropriate return address before sending anything back. Keep the item and packaging while we review your request.
Your rights
Nothing in this policy limits rights or remedies under applicable consumer law, including the Australian Consumer Law. Where required, we will provide the appropriate repair, replacement or refund.
Change of mind
Please contact us before purchase if you require a change-of-mind return arrangement. Contact us for help if you have already ordered; this does not affect your statutory rights.